Last updated: March 18, 2026
1. Introduction
At LOGYKOPT SA DE CV (hereinafter 'LOGYKOPT', 'we', 'us' or 'our'), with address at Matamoros 1440 Dept. 702, Col. Obispado, Monterrey, Nuevo León, Mexico C.P. 64060, we are committed to protecting your privacy and your personal data.
This Privacy Policy describes how we collect, use, disclose and protect the personal information we obtain through our SaaS (Software as a Service) platform for plastic injection manufacturing, our website and related services. This policy has been designed to comply with applicable data protection legislation, including, but not limited to, the Mexican Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, as well as to align with international standards such as the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), for the benefit of all our clients and users, regardless of their country of residence.
Please read this policy carefully to understand our practices. By using our platform and services, you agree to the practices described in this document. If you do not agree with this policy, please do not use our platform.
2. Information We Collect
We collect different types of personal information in order to offer and improve our manufacturing services.
2.1. Information you provide directly to us:
Identification and Contact Data:
Full name, email address, phone number, job title, company you work for.
Billing and Payment Data:
Depending on the payment method chosen, we collect the information necessary to process your payment and issue the corresponding receipts.
If you pay via gateway (credit/debit card): The transaction is processed directly by our international payment service providers (gateways). We do not store or have access to your complete card details (such as CVV or full number) on our servers. These providers handle such information securely under their own privacy policies.
If you pay via bank transfer (mainly for companies in Mexico): We collect and store the information necessary to validate and reconcile the payment, as well as to issue your tax invoice (CFDI). This may include: your Tax Regime, RFC (Federal Taxpayer Registry), business name, and in some cases, the transfer receipts you provide us, which may contain data such as your name, the issuing bank and the last digits of your account. Tax Data: In both cases, to comply with tax obligations in Mexico (issuance of CFDI), we collect your RFC, business name and zip code.
Technical and Production Data:
For the operation of our SaaS platform, we may process data related to your plastic injection parameters, production orders, machine efficiency, and other technical information necessary for the provision of the service. This information is usually associated with your company and not with you as an individual, but when it can identify you directly or indirectly, it will be treated as personal data under this policy.
2.2. Information we collect automatically:
When you visit our website or use our SaaS platform, we may automatically collect certain technical information through cookies and other tracking technologies:
Usage and Browsing Data:
IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps and clickstream data to analyze trends, administer the site, track user movement and gather demographic information.
Device Data:
Information about the device you use to access our services, such as its model, advertising ID and operating system version.
Cookies and Similar Technologies:
We use cookies to operate and improve our platform. Cookies are small text files that are stored on your device. We use them to authenticate your login, remember your preferences, and collect aggregate data for analysis. You can configure your browser to reject cookies, but this may affect the functionality of our platform.
2.3. Information from Third Parties:
We may receive information about you from other sources, such as commercial verification databases or contact data updates provided by our business partners, to enrich our profiles and ensure the quality of information, always in compliance with applicable laws.
3. How We Use Your Information
We process your personal information based on the following legal bases and for the purposes described below:
For the Performance of a Contract:
We use your data to provide you with the SaaS platform services you have subscribed to, including account management, billing, technical support and communication of service incidents.
For Compliance with Legal Obligations:
We may process your data to comply with obligations established by law, such as maintaining financial records, fraud prevention or responding to authorities' requirements.
For the Satisfaction of Legitimate Interests:
We use your data to improve and personalize your experience, analyze the use of our platform to develop new functionalities, ensure the security of our systems and send you communications about changes in our services or technical information relevant to your business.
Based on your Consent:
When you have given your explicit consent, we may use your data to send you newsletters, marketing materials, event invitations or conduct satisfaction surveys. You may withdraw your consent at any time.
4. Use of Cookies and Tracking Technologies
Our platform uses first-party and third-party cookies for various essential and service improvement purposes:
Strictly Necessary Cookies:
For the operation of the platform, such as keeping your session securely logged in.
Preference Cookies:
To remember your configuration preferences.
Analytical Cookies:
To understand how users interact with our platform (e.g., Google Analytics), which helps us improve it. This information is aggregated and anonymous.
Marketing Cookies:
Used to show you relevant advertising about our products on third-party sites.
When you use our platform for the first time, a cookie banner will be presented allowing you to accept, reject or configure your preferences for the different categories of cookies, thus complying with transparency requirements and the rejection of 'dark patterns' that manipulate user decisions.
5. Sharing and Disclosure of Information to Third Parties
We do not sell, rent or share your personal information with unrelated third parties, except in the circumstances described below:
Service Providers (Data Processors):
We may share your information with trusted service providers who assist us in operating our business, such as cloud hosting providers, payment gateways (to process your card transactions), analytics services (Google Analytics), customer support platforms (such as CRMs) and email marketing tools. All these providers are subject to contractual confidentiality and security obligations, and only process your data following our instructions.
Legal Compliance and Security:
We may disclose your personal information when required by law, a judicial request or competent authority (such as INAI in Mexico), or when necessary to enforce our terms and conditions, protect our rights, or the safety of our users and the public.
Business Transfers:
In the event of a merger, acquisition, reorganization or sale of all or part of our assets, your information may be transferred as part of such transaction. We will notify you of any change in control over your personal data.
With your Consent:
In any other case, we will request your explicit consent before sharing your information.
6. International Data Transfers
Given the international nature of our services and to provide you with the best experience, your personal data may be transferred to and processed in countries other than Mexico, including, for example, the United States, where many of our cloud service providers are located.
When we make such transfers, we ensure they are carried out in accordance with the law. For transfers from Mexico, we comply with the notification and consent requirements established in the LFPDPPP. For transfers from the European Economic Area (EEA) or the United Kingdom, we rely on approved transfer mechanisms, such as the Standard Contractual Clauses (SCC) adopted by the European Commission, to guarantee an adequate level of protection for your data.
7. Information Security
The security of your information is a priority for LOGYKOPT. We have implemented and maintain robust administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing. These measures include:
Encryption:
Use of Secure Socket Layer (SSL) technology to encrypt information transmitted between your browser and our servers.
Access Control:
We limit access to your personal data only to those employees, contractors and agents who need to know such information to process it on our behalf. These individuals are subject to strict confidentiality obligations.
Monitoring:
Our networks and systems are regularly monitored to identify and prevent unauthorized access or malicious activities.
Third-Party Security:
We require our service providers to implement equivalent security measures.
Despite these efforts, no data transmission over the Internet or storage system can be guaranteed as 100% secure. If you have any questions about the security of our services, you can contact us at customer.care@logykopt.com.
In the event of a significant security breach affecting your personal data, we undertake to notify you and the competent authorities (such as INAI in Mexico) within the established legal period and without undue delay, providing relevant information about the incident.
8. Data Retention Periods
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing services, managing your account, and complying with legal, accounting or reporting requirements.
Generally, your data will be retained for the duration of your contractual relationship with us. Once such relationship ends, personal data may be blocked and subsequently deleted, in accordance with internal document retention policies and applicable statutory limitation periods in Mexico.
9. Your Rights
Depending on your place of residence, you have specific rights regarding your personal information. At LOGYKOPT, we are committed to facilitating the exercise of these rights.
9.1. ARCO Rights (for residents in Mexico):
In accordance with the LFPDPPP, you have the right to:
Access:
Know what personal data we have about you.
Rectification:
Request correction of your information if it is outdated, inaccurate or incomplete.
Cancellation:
Request that we delete your data from our records (when there is no legal obligation preventing it).
Opposition:
Object to the processing of your data for specific purposes.
9.2. Additional Rights (for residents in the European Union, California, etc.):
If you are in the European Economic Area (GDPR) or are a California resident (CCPA/CPRA), in addition to rights similar to ARCO, you may have the right to:
Restriction of Processing:
Request that we restrict the processing of your data under certain circumstances.
Data Portability:
Request to receive your personal data in a structured, commonly used and machine-readable format, and transmit it to another controller.
Opt-out of Sale or Use for Targeted Advertising:
To the extent we sell (which we do not) or use your data for behavioral advertising.
Not be subject to automated decisions:
Object to a decision based solely on automated processing, including profiling, that produces legal or significant effects concerning you.
9.3. How to Exercise Your Rights:
To exercise any of these rights, you or your legal representative may send a clear and detailed request to our email address designated for this purpose: customer.care@logykopt.com.
Your request must contain at least:
1. Your full name and address or other means to communicate the response to you.
2. Documents proving your identity (or that of your representative).
3. A clear and precise description of the personal data regarding which you seek to exercise any of the aforementioned rights.
4. Any other element that facilitates the location of your data.
We will respond within a maximum period of 20 business days (for Mexico) and within the month established by the GDPR, informing you about the outcome of your request. If appropriate, it will be made effective within 15 business days following the response communication.
10. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements or other factors. Any material changes will be notified through our platform or by email (whenever possible), and the 'Last updated' date at the top of the policy will be modified. We recommend that you review this policy periodically to stay informed about how we protect your information.
11. Contact Information
If you have any questions, concerns or comments about this Privacy Policy, about the processing of your personal data or about exercising your rights, you can contact us at:
LOGYKOPT SA DE CV
Address: Matamoros 1440 Dept. 702, Col. Obispado, Monterrey, Nuevo León, Mexico C.P. 64060
Email for privacy matters: customer.care@logykopt.com
Phone: (+52) 81 4104 7796 / (+52) 81 2086 7176
The data protection officer at LOGYKOPT is the Customer Department, which will process ARCO rights requests and any other communications regarding privacy.
Last updated: March 18, 2026